Shipping + Returns
We ship worldwide, either through DB GROUP transport out of Atlanta or FEDEX high priority air service. After your order is shipped, you will receive an email with the complete information needed to track your package anywhere in the world.
Your delivery is always covered by full insurance: if something arrives broken, we will make the replacement parts ASAP and mail them to you at no additional cost. All of our lighting is shipped unassembled and is vacuum packed and shipped in strong cardboard boxes or wooden crates if so desired and/or requested.
Shipping fees, import duties or any associated penalties are of the sole responsibility of the buyer. Customer must always sign on delivery as “goods received unchecked”.
After delivery, the customer must check the integrity of the goods and report any damages within the first 2 days from the delivery date, the insurance pays only within the first 3 days (otherwise it may be assumed that the damage has occurred lately). The customer is also required to retain the damaged parts and to document external signs of damage on the box which will prove the damage was caused by the shipping company.
Returns + Refunds
All the purchased products with the exception of custom orders can be returned within 5 days from the date of the delivery for a full refund. Only authorized returns will be accepted. Shipping and handling charges are nonrefundable. A full refund is applied only to unopened merchandise. Customer must enclose proof of purchase and the returned goods must be in resale status, in the original package. For further safety customer should put the original box inside a new one and use an insured shipping service. Since we are not responsible for lost returns, we suggest to using a fully insured delivery service, such as FedEx or UPS. We do not refund for incorrect, mistaken or custom orders. Order cancellation fees are 30% of the amount paid.